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Good Business Writing is a demand of the modern world as better communication attracts better business. This programme will give clear guidelines and practice to participants in how to write better internal and external correspondences.
Who Should Attend?
This programme is for all personnel who need to express their ideas in a clear,
effective and professional way.
Training Objectives
To learn standard structure of day-to-day correspondence
Correct use of Punctuations & Abbreviations
To write effectively and professionally
To learn and practice using a framework for business communication
To know difference between formal and informal language
To understand how to create the right impression when writing
To practice proofreading techniques
Programme Content
Principles of Business Writing
Stages of Writing – Plan, Draft, Write& Edit
Framework of Business Communication
Writing External Business
Proofreading Practice & Spelling Tips 
All organizations, teams and individuals face the challenge of ongoing change. Change can either be a path to efficiency, team synergy and success; or can reduce morale and create chaos within an organization. This course covers all the fundamentals required to managethe process of change, so that it is as smooth and effective as possible.
Who Should Attend?
This programme is designed for senior managers, managers and other personnel who
are currently responsible for managing change within their organization.
Programme Content
Understanding Change
Managing During Change
The Psychological Stages of Change
Developing Anticipatory Change
Potential Problems
Action Plans
Overcoming Resistance to Change
The Process of Successful Change
Training Objectives
To provide participants with the knowledge and confidence to manage change within their organizations
To understand the pressures and opportunities of change and how people react differently to it
To manage and overcome resistance to change
Organizations face significant demands to develop leaders at all levels who can effectively resolve issues. This programme equips the leaders of tomorrow with the necessary clear thinking skills that become the foundation of effective
leadership and issue-resolution management.
Who Should Attend?
This programme is designed for senior managers, managers and other personnel who are currently
involved in problem solving, and making and implementing key decisions.
Programme Content
Concept of effective problem solving & decision making
The characteristics of problems
Problem identification
Problem cause analysis
Identifying alternative solutions
Developing appropriate decisions thinking and creative problem solving Action planning & implementation
Training Objectives
To Make better decisions through criticalthinking and creative problem solving
To adapt to different thinking styles in group and team environments
To recognize and remove barriers to individual and group creativity to foster an innovative work environment
To systematically analyze a target problem
Transform your creativity into practical business solutions
This programme is designed for managers and staff, from a broad spectrum of industries, involved in different types of project work. It teaches the fundamentals of managing any kind of project.
Who Should Attend?
This programme is designed for managers and staff that are required to manage, and/or contribute to, projects of any size and duration.
Programme Content
What is project management?
Project success factors
The Project Charter
Setting Objective
Assessing Constraints
Project Time Management
Project Risk Management
Project Control Management
Project Quality Management
Project Close-Down
Training Objectives
Programme Content
To identify the key activities that must be managed to ensure project success.
To identity the importance of key people
To clearly identity the project cost
To learn and develop the skills to create a complete project planning document
To learn and develop skills associated with effective quality management
To identity the progress of the project and calculate earned value of each task.
Modern leadership is about having the skills to unlock the power and potential of those around you. This programme will help you develop the qualities of a good leader that are essential for career and organizational success, especially in a tough economic climate.
Who Should Attend?
This programme is for Top level management, including Board members, Directors or those responsible for large-scale projects. People who are relatively new to the role of leadership can also benefit from this programme
Training Objectives
To clearly define the core requirements of Personal, Team and Task Leadership
To Increase their self-awareness and develop a positive approach to leadership
To utilize clear methods of getting the best out of their team and those around them
To Implement working practices that will assist them in becoming a great leader
Programme Content
Personal Leadership
Team Leadership
Problem Analysis and Decision-Making
Recognizing Human Potential
Implementation of Delegation Process
How to Communicate to Lead
The role of a leader in supporting and enabling team members to improve performance is critical to organizational success. Coaching and mentoring are proven methods for improving individual and team performance. This programme focuses on the essential skills and behaviors consistent with effective coaching and mentoring.
Who Should Attend? 
This programme has been designed for anyone who has a responsibility for other people’s performanceand
has a requirement to develop the skills,behaviours required of a coach and mentor
Training Objectives
To apply a range of coaching methods to a diverse set of learning requirement
To develop enhance listening, questioning and clarifying techniques
To understand and consider the role of coaching and mentoring in the workplace
To apply a solution focus approach to support problem solving and effective decision making
Programme Content
The role of the leader as a coach and mentor
creating the coaching spectrum and choosing the most effective strategy
Practicing the skills of coaching
Using the skills of listening,questioning and clarifying
Applying methods to measure success and evaluate performance
The role of the leader as a coaching/mentoring supervisor
To be successful, people must learn how to work in teams and collaborate with one another.This Programme aims to inspire even the most diverse team to work together and deliver success.This includes individual and team development.
Who Should Attend?
This programme has been designed for who wants to learn how effective teams operate and
how they as team members can contribute to the growth and development of high performing teams
Training Objectives
To reach optimum levels of team success
To understand that values affect people’s perceptions and decision-making
To build strong team identity through vision, purpose and commitment
To Protect the team and convert conflicts into advantages that promote high performance
To Develop team commitment and co-operation
Programme Content
How teams grow and evolve through five stages of team development
Develop team commitment to a shared vision
Learn how to deal with difficult people.
How to make teams more cohesive and unified
How to build trust
Balance the team — task vs. relationship.
How to make effective team decisions and plans
Run focused and efficient team meetings that have set outcomes
In today’s world, to be an effective and inspirational leader one needs to understand the important of Emotional Intelligence. Managers need to understand how their emotions impact on their performance, and how they need to manage and understand the emotions of others, to get the maximum performance levels from their staff
Who Should Attend?
This programme has been designed for any personnel who want to be able to motivate, inspire and understand his emotions as well as his team members
Training Objectives
To increase your understanding of different aspects of human behavior
To understand your emotions and how to manage them to achieve desired results
To be aware of how to demonstrate empathy in most situations
To be able to communicate and motivate others, based on the understanding of their emotions
To be able to build strong, open and honest relations
Programme Content
What is Emotional Intelligence
Understanding Yourself & Emotional Intelligence
Dimensions of Emotional Intelligence
Emotional Intelligence & Leadership
Emotional Competence Framework & best practice within workplace
Contract for Personal Change