Good Business Writing is a demand of the modern world as better communication attracts better business. This programme will give clear guidelines and practice to participants in how to write better internal and external correspondences.Who Should Attend?This programme is for all personnel who need to express their ideas in a clear,effective and professional way.Training ObjectivesTo learn standard structure of day-to-day correspondenceCorrect use of Punctuations & AbbreviationsTo write effectively and professionallyTo learn and practice using a framework for business communicationTo know difference between formal and informal languageTo understand how to create the right impression when writingTo practice proofreading techniquesProgramme ContentPrinciples of Business WritingStages of Writing – Plan, Draft, Write& EditFramework of Business CommunicationWriting External BusinessProofreading Practice & Spelling Tips
All organizations, teams and individuals face the challenge of ongoing change. Change can either be a path to efficiency, team synergy and success; or can reduce morale and create chaos within an organization. This course covers all the fundamentals required to managethe process of change, so that it is as smooth and effective as possible.Who Should Attend?This programme is designed for senior managers, managers and other personnel whoare currently responsible for managing change within their organization.Programme ContentUnderstanding ChangeManaging During ChangeThe Psychological Stages of ChangeDeveloping Anticipatory ChangePotential ProblemsAction PlansOvercoming Resistance to ChangeThe Process of Successful ChangeTraining ObjectivesTo provide participants with the knowledge and confidence to manage change within their organizationsTo understand the pressures and opportunities of change and how people react differently to itTo manage and overcome resistance to change
Organizations face significant demands to develop leaders at all levels who can effectively resolve issues. This programme equips the leaders of tomorrow with the necessary clear thinking skills that become the foundation of effectiveleadership and issue-resolution management.Who Should Attend?This programme is designed for senior managers, managers and other personnel who are currentlyinvolved in problem solving, and making and implementing key decisions.Programme ContentConcept of effective problem solving & decision makingThe characteristics of problemsProblem identificationProblem cause analysisIdentifying alternative solutionsDeveloping appropriate decisions thinking and creative problem solving Action planning & implementationTraining ObjectivesTo Make better decisions through criticalthinking and creative problem solvingTo adapt to different thinking styles in group and team environmentsTo recognize and remove barriers to individual and group creativity to foster an innovative work environmentTo systematically analyze a target problemTransform your creativity into practical business solutions
This programme is designed for managers and staff, from a broad spectrum of industries, involved in different types of project work. It teaches the fundamentals of managing any kind of project.Who Should Attend?This programme is designed for managers and staff that are required to manage, and/or contribute to, projects of any size and duration.Programme ContentWhat is project management?Project success factorsThe Project CharterSetting ObjectiveAssessing ConstraintsProject Time ManagementProject Risk ManagementProject Control ManagementProject Quality ManagementProject Close-DownTraining ObjectivesProgramme ContentTo identify the key activities that must be managed to ensure project success.To identity the importance of key peopleTo clearly identity the project costTo learn and develop the skills to create a complete project planning documentTo learn and develop skills associated with effective quality managementTo identity the progress of the project and calculate earned value of each task.
Modern leadership is about having the skills to unlock the power and potential of those around you. This programme will help you develop the qualities of a good leader that are essential for career and organizational success, especially in a tough economic climate.Who Should Attend?This programme is for Top level management, including Board members, Directors or those responsible for large-scale projects. People who are relatively new to the role of leadership can also benefit from this programmeTraining ObjectivesTo clearly define the core requirements of Personal, Team and Task LeadershipTo Increase their self-awareness and develop a positive approach to leadershipTo utilize clear methods of getting the best out of their team and those around themTo Implement working practices that will assist them in becoming a great leaderProgramme ContentPersonal LeadershipTeam LeadershipProblem Analysis and Decision-MakingRecognizing Human PotentialImplementation of Delegation ProcessHow to Communicate to Lead
The role of a leader in supporting and enabling team members to improve performance is critical to organizational success. Coaching and mentoring are proven methods for improving individual and team performance. This programme focuses on the essential skills and behaviors consistent with effective coaching and mentoring.Who Should Attend?This programme has been designed for anyone who has a responsibility for other people’s performanceandhas a requirement to develop the skills,behaviours required of a coach and mentorTraining ObjectivesTo apply a range of coaching methods to a diverse set of learning requirementTo develop enhance listening, questioning and clarifying techniquesTo understand and consider the role of coaching and mentoring in the workplaceTo apply a solution focus approach to support problem solving and effective decision makingProgramme ContentThe role of the leader as a coach and mentorcreating the coaching spectrum and choosing the most effective strategyPracticing the skills of coachingUsing the skills of listening,questioning and clarifyingApplying methods to measure success and evaluate performanceThe role of the leader as a coaching/mentoring supervisor
To be successful, people must learn how to work in teams and collaborate with one another.This Programme aims to inspire even the most diverse team to work together and deliver success.This includes individual and team development.Who Should Attend?This programme has been designed for who wants to learn how effective teams operate andhow they as team members can contribute to the growth and development of high performing teamsTraining ObjectivesTo reach optimum levels of team successTo understand that values affect people’s perceptions and decision-makingTo build strong team identity through vision, purpose and commitmentTo Protect the team and convert conflicts into advantages that promote high performanceTo Develop team commitment and co-operationProgramme ContentHow teams grow and evolve through five stages of team developmentDevelop team commitment to a shared visionLearn how to deal with difficult people.How to make teams more cohesive and unifiedHow to build trustBalance the team — task vs. relationship.How to make effective team decisions and plansRun focused and efficient team meetings that have set outcomes
In today’s world, to be an effective and inspirational leader one needs to understand the important of Emotional Intelligence. Managers need to understand how their emotions impact on their performance, and how they need to manage and understand the emotions of others, to get the maximum performance levels from their staffWho Should Attend?This programme has been designed for any personnel who want to be able to motivate, inspire and understand his emotions as well as his team membersTraining ObjectivesTo increase your understanding of different aspects of human behaviorTo understand your emotions and how to manage them to achieve desired resultsTo be aware of how to demonstrate empathy in most situationsTo be able to communicate and motivate others, based on the understanding of their emotionsTo be able to build strong, open and honest relationsProgramme ContentWhat is Emotional IntelligenceUnderstanding Yourself & Emotional IntelligenceDimensions of Emotional IntelligenceEmotional Intelligence & LeadershipEmotional Competence Framework & best practice within workplaceContract for Personal Change